ego333 Privacy Policy

When you register for and use an ego333 account, we collect personal information in several ways. The categories of data we collect are described below. ego333 collects only the data that is necessary and proportionate to the purposes stated in this Privacy Policy.

1.1 Account Registration Data

When you create an ego333 account, we collect the following information that you provide directly:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (used to verify that you meet the 18+ age requirement).
• Country and city of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).
• A valid email address used for account communications and notifications.
• A username chosen by you at the point of registration.
• A password of your choice, stored in a hashed and salted format — ego333 staff cannot view your raw password.
• Mobile phone number (optional at registration; may be required for two-factor authentication or withdrawal verification).

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) programme, we may request and retain copies of the following documents before processing withdrawal requests or at any time deemed necessary by our compliance team:

• National Identity Card (NID), valid passport, or government-issued driving licence.
• A utility bill, bank statement, or official correspondence dated within the last three months confirming your residential address.
• Proof of ownership of your bKash, Nagad, Rocket, Upay, or bank account used for deposits.
• A photograph or video selfie for facial identity confirmation, where required.

1.3 Financial Transaction Data

ego333 records all financial transactions conducted on the platform, including:

• Deposit amounts, dates, and the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Withdrawal requests, amounts, and destination payment method details.
• Bonus credits issued, wagering activity against bonus requirements, and bonus expiry events.
• Running account balance history for audit and dispute resolution purposes.

1.4 Gameplay and Betting Activity Data

ego333 logs all betting and gaming activity on the platform, including bet amounts, game selections, sports markets and outcomes, session start and end times, and win/loss records. This data is used for account management, responsible gaming monitoring, fraud detection, and improving platform services.

1.5 Technical and Device Data

When you access the ego333 platform, we automatically collect certain technical information about your device and connection:

• IP address and general geographic location derived from IP.
• Device type, operating system, and browser version.
• Pages visited on ego333, time spent on each page, and navigation paths.
• Session identifiers and cookie data (see Section 4 for full details).

ego333 does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for commercial purposes. Your data may be shared with third parties only in the specific circumstances described in this section.

3.1 Service Providers and Operational Partners

ego333 engages a limited number of trusted third-party service providers who process data on our behalf in order to deliver the ego333 service. These include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card processing partners who handle deposit and withdrawal transactions. These providers receive only the data necessary to process the relevant transaction.
• Identity verification services: Third-party KYC providers who assist with document authentication and identity verification as part of our compliance programme.
• Game software providers: Casino and sportsbook software providers (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) who supply the games and markets accessible through ego333. These providers may receive anonymised session data required to render their games correctly.
• Analytics providers: Platforms used to analyse aggregated and anonymised platform usage data for the purpose of improving the ego333 user experience.
• Customer support infrastructure: Live chat software providers who facilitate ego333's 24/7 support service. Chat transcripts may be retained for quality assurance purposes.

All third-party service providers engaged by ego333 are contractually required to process personal data only for the purposes for which it was shared, to maintain appropriate security standards, and to handle it in a manner consistent with this Privacy Policy.

3.2 Legal and Regulatory Disclosure

ego333 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, or where disclosure is necessary to:

• Comply with a court order, subpoena, or other binding legal process.
• Investigate, prevent, or take action against suspected fraud, money laundering, or other illegal activity involving your account.
• Protect the rights, property, or safety of ego333, its players, or third parties where there is a legitimate legal basis for doing so.

ego333 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. The security measures in place include, but are not limited to, the following:

• SSL/TLS Encryption: All data in transit between your browser or app and the ego333 servers is encrypted using TLS 1.2 or higher. This covers login requests, form submissions, deposit and withdrawal requests, and KYC document uploads.
• Password Hashing: Player passwords are never stored in plain text. They are stored using a one-way cryptographic hashing algorithm with a unique salt per account, ensuring that even in the unlikely event of a server compromise, raw passwords cannot be recovered.
• Access Controls: Access to systems containing player personal data is restricted to ego333 staff and contractors who require it to perform their job functions. Access is governed by role-based permissions and is subject to regular review.
• Intrusion Detection and Monitoring: ego333's infrastructure is monitored continuously for unusual activity, attempted intrusions, and anomalous data access patterns. Alerts are reviewed by the security team on a 24/7 basis.
• Secure Data Storage: Personal data is stored on secure servers with physical access controls, regular vulnerability scanning, and patch management protocols.

Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that affects your personal data, ego333 will notify affected players and relevant authorities in accordance with applicable legal requirements, without undue delay.

ego333 retains personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal, regulatory, and audit obligations. The table below provides an overview of our standard retention periods by data category.

When the retention period for a given category of data expires, ego333 will securely delete or anonymise it in a manner that prevents reconstruction of the original personal data. If you close your ego333 account, data subject to legally mandated retention periods will be retained in a restricted state — accessible only to authorised compliance personnel — until the relevant retention period has elapsed.